Restaurant Business - Restaurants are adding technology at a breakneck pace. They’re adding robots and artificial intelligence, are pushing more digital ordering capabilities and loyalty programs and finding new ways to serve customers.
Yet even as this technology takes hold at more restaurants around the country, chain executives insist they’re keeping their eyes on where it matters: The customer.
“A company’s process has to be all about who you’re serving,” Gregg Majewski, CEO of Craveworthy Brands, said at the FSTEC conference on Thursday. “In the restaurant industry, we’re all about serving guests.”